Good Morning,
I am enjoying a hot cup of Door County White Christmas Coffee. I am trying to use up all of the Christmas flavors I have in my stock before I open some non holiday ones. It is an assignment of pleasure. Waste not. Want not.
James 3:2 For we all stumble in many ways. And if anyone does not stumble in what he says, he is a prefect man, able to also bridle his whole body.
In the last couple of weeks I have had to purchase services and supplies from several vendors. A few of my purchases came with promises of service and time expectancies. I have two now that are way overdue. Being the nice guy that I am, I have made phone calls to inquire as to where my purchases are and if I can move ahead in dropping a service before the other one starts. I was supposed to have a contract in my hands already. The next one that is hanging out there is for a product that contains a monthly subscription. I have had more contact regarding re-filling the product and as of yet I haven't received the original order.
In my inquires to where these things are in the pecking order of my frustration, my phone calls have been littered with all the things I need to do to track my order or place a new order. It seems that if I want a resolution I need to take quite a few steps on my own time.
So far they have been long on explanations and excuses but not too quick to respond with any service.
A vendor of products or service is only as good as their resolution to solve their mistake. Taking responsibility for and seeing things through for customers or clients seems to be a thing of the past.
If you promise to get back to someone give a time frame they can can expect to hear from you. If there's a mistake, don't have a policy that gives more work to the customer. Take ownership and follow through. People are pretty much forgiving folks and patient, We understand mistakes happen. But again I say you are only as good as the resolution to your last mistake.
Food for thought.
Marty
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